FIND A SPECIFIC PAYMENT

Find a payment by selecting payment status, date range and sorting the columns.

Find payments using the search function

You can use the search functionality when you need to find specific payments or a group of payments made in a certain period and/or with a specific status i.e. a charge or refund.

Access the search page by clicking on “payments” in the side bar menu and then navigate to the search tab. You can also find it directly through the sidebar menu by clicking search.

 

1. Click on "Search" and specify your search criteria by selecting one of the following:
  • Your order ID
  • DIBS unique payment ID
  • Customer name
  • Customer email
  • Customer phone number

 

2. Use search filters

Click on “edit filter” at the right side of the search field.

3. Select a custom time frame or use the pre defined settings to search previous week, month or year.
 
4. If you wish you can also select payment status by checking the boxes for created, reserved, charged payments etc.

 

Example: "How can I find all transactions that were charged during last month?"

Simply use the search function and:

  1. Click on “Edit filter”
  2. Choose date range or “past month”
  3. Deselect all actions except “Charged”

 

Use filters to find payments in the status views

If you want to find payments directly from the various payment status views (new, charged, refunded etc.) you can sort and filter your payments the following below steps:

 

1. Select Payment status

All approved payments start as New. The payment status changes depending on your action. You must always select the desired status of the payment you are looking for.

New Payments - A successful consumer payment (that hasn’t been declined) is categorized as a New Payment.The amount is reserved on the consumer payment card but the order has not yet been shipped. New payments require your action. Click here for more on how to Charge, Refund or Cancel payments.

Charged payments represent payments of shipped or confirmed orders where the consumers payment card has been charged.

Refunded payments represent returned orders where the money has been refunded to your customer.

Canceled payments are payments that were canceled before being Charged, typically if a consumer cancels an order before shipping. When a payment is canceled by you, the reserved amount on the consumer payment card is released back to their bank account.

Declined payments were never reserved and the consumer received a Declined notification in the checkout when trying to pay. Possible reasons are insufficient funds or a technical error. 

 

2. Date search

Choose a specific date range or pick the predefined date range to find payments within that period.

3. Column sorting

To make it easier for you to get an overview and work with the payments list you can rearrange the columns as you please. The selection will be persistent for your user profile.

 

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